Tuesday, November 23, 2010

Nokia Gives Consumers Clues on Detecting Fake Devices

As a measure that Nokia users do not fall prey to vendors of counterfeit devices, the world’s leading manufacturer of mobile devices has perfected an sms warranty system through which Nigerians can tell the genuineness of the phone they are about to purchase.

The SMS Warranty Awareness accordong to Nokia would focus on educating customers at point of sale before and after purchase of their Nokia phones.

Nokia’s Head of Care services, Silvin Sinan explained that to determine if a device being bought is genuine or not, all the buyer needed do is send an sms of the IMEI number, (which is available on the phone package) to 32053. The buyer will then receive an sms that the phone has a 12-month Nigeria-warranty.

According to Sinan, non-receipt of this sms is evidence that the phone being purchased is probably a counterfeit device.

He added that, this new system would offer Nokia faithfuls an easier way to determine if their phone has a valid warranty. He pointed out that the Nokia warranty starts from the date of purchase and it guarantees the user of repair at no cost and even replacement in the event of malfunction. Willful damage of the device is however not covered by the 12-month warranty.

Nokia is the world’s number one manufacturer of mobile devices by market share. Beyond its leadership status as a manufacturer of devices, Nokia is fast becoming a leading solutions provider in the converging Internet and communications industries providing internet services that enable users to experience media, messaging, maps and games. It recently launched the Nokia N8, which is considered one of the smartest phones on the Nokia stable.