Saturday, December 3, 2011

Etisalat Inaugurates Geek Force

L-R: Chief Commercial Officer, Wael Ammar; Director, Retail Sales, Charles Ogunwuyi; and Chief Executive Officer, Steve Evans all of Etisalat Nigeria at the launch of Geek Force at the Silverbird Galleria, Lagos.

Etisalat has launched another innovative service called “Geek Force”.

The Etisalat Geek Force is a team of technology savvy and courteous sales staffs who have been jointly trained by Etisalat’s in-house faculty and original equipment manufacturers (OEMs) such as Nokia, Blackberry, Samsung, Huawei and ZTE to provide advisory services and to resolve technical issues on various devices at designated Etisalat Experience Centres.

Speaking on the new innovative service, Director Retail sales, Etisalat Nigeria, Charles Ogunwuyi, noted that Geek Force is aimed at making their customer’s communication life easier by providing differentiated experience through first-hand query resolution for all device related issues.

He said “Etisalat is proud to introduce yet another innovation aimed at helping our customers make informed decisions on the technological investments they have made. The Geek Force teams will ensure that queries and device related issues encountered by our customers with modern communication gadgets like BlackBerry, other Smart phones and Modems are attended to in a professional manner. The skills acquired by the Geeks include installation, configuration, synchronization and setting up email accounts, upgrading OS, set-up wireless connections, and providing technology consultations amongst others”.

Ogunwuyi explained that the company has established an interactive forum between the Geeks and customers using a Facebook page called ‘Geek Corner’ and thus added that customers can also contact the Geeks when they call customer care lines. This he said would enable customers’ questions and queries to be dealt with accordingly.

According to him “We are always providing Nigerians with innovative products and services as well as the best value possible. The ‘Geek Force’ is a first of its kind in the industry and will enhance our customers’ communication experience.”

The Geek Force teams are available at designated Etisalat Experience Centres in major cities across Nigeria including Lagos, Port Harcourt, Abuja, Ibadan, Benin, Enugu, Warri, Aba, Uyo, Kaduna, Asaba and Ughelli. 


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